Mystery Guest Program – The Guest Experience Performance Tool
In August 2020, Sky Touch Global carried out a comparability study in Australia and Indonesia and compared the COVID safety of medium and large hotel chains. We have tested and analyzed the effectiveness of the program of Accor Hotels, the InterContinental Hotels Group, the Swiss-Belhotel, Capri by Frasers and Meriton Suites as a mystery guest.
With over a decade of experience inspecting hotels, our newest Mystery Guest Program is designed to identify travel risks for guests and measure the level of COVID safety compliance. As part of the new marketing, hotel chains have published their COVID safety guidelines online to let guests know what steps they have taken. We strive to rate hotels and find out what individual hotel groups do better than their competitor. Can hotel chains keep their promises and how are the individual commitments carried over into the different markets? Our qualified team of hotel inspectors will find out and report back to you.
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